Refund Policy

At MYLEZ NIKO WILLOW LLC, we strive to ensure that you are fully satisfied with your purchase. If for any reason you are not completely happy with your order, we offer a comprehensive refund policy to make your shopping experience hassle-free.

Eligibility for Refunds:

  • To be eligible for a refund, items must be returned in their original condition, unworn, unwashed, and with all tags attached, within 30 days of receiving your order.

  • Refunds are only applicable for items that are faulty, damaged upon arrival, or significantly different from the product description.

How to Initiate a Refund:

  1. Contact Us: Please contact our customer support team at [email protected] within 30 days of receiving your order to initiate the refund process. Provide details about the issue with your order and include any relevant photos or documentation.

  2. Return Authorization: Once your request is approved, we will provide you with a return authorization number and instructions on how to return the item(s) to us.

  3. Return Shipment: You are responsible for shipping the item(s) back to us using a trackable shipping method. Please ensure that the item(s) are securely packaged to prevent damage during transit.

Refund Process:

  • Once we receive the returned item(s) and verify their condition, we will initiate the refund process.

  • Refunds will be issued to the original payment method used for the purchase, excluding any shipping fees, within 30 days of receiving the returned item(s).

  • Please note that refunds may take additional time to reflect in your account depending on your financial institution’s processing times.

Exchanges:

  • Unfortunately, we do not offer exchanges at this time. If you wish to exchange an item for a different size, color, or style, we recommend returning the original item for a refund and placing a new order for the desired item.

Non-Refundable Items:

  • Certain items are non-refundable, including sale items, gift cards, and customized or personalized products, unless they are defective or damaged upon arrival.

Contact Us:

If you have any questions or concerns about our refund policy or need assistance with a return, please don’t hesitate to contact our customer support team at [email protected]. We are here to help you every step of the way.

Last Updated: 2024-02-20